The Library

A Question of Strategy

The Prologue Strategy is a word of our time, a word that is frequently tacked on to ordinary decisions and ...
Read More

Management Fads of the 21st Century.  #3. Digital Everything

“Digital usually refers to something using digits, particularly binary digits.” A digital strategy is “often characterized by the application of ...
Read More

Most Organisations are not Customer Focussed: so says Gallup

Very few organisations would say they aren’t customer focussed. But unfortunately customers themselves disagree. And since its customers who giveth ...
Read More

Get if off your chest!- #1. Thinking

“There is no expedient to which a man will not go to avoid the labor of thinking”  Thomas A. Edison ...
Read More

Management Fads of the 21st Century.  #2, Complexity

“The state or quality of being intricate or complicated.” Complexity describes the behaviour of a system or model whose components ...
Read More

Accelerated Change

Many senior managers find the prospect of large-scale change daunting to the point of complete paralysis.  To avoid contemplating such ...
Read More

Sacred cows make the best hamburger”*  #2, Cost Cutting

What is a cost? “Initiatives that focus on reducing expenses to decrease facilities expenses in order to improve the financial ...
Read More

Managing Strategic Change

John Marti discusses how senior managers can facilitate and drive significant corporate change. ‘Managing change is easy, most of us ...
Read More

Management Fads of the 21st Century. #1, Big Data

"Big data is high volume, high velocity, and/or high variety information assets that require new forms of processing to enable ...
Read More

What is a ‘Management Fad’?

According to the Harvard Business Review, “fads are typically: simple, relying heavily on buzzwords, acronyms and reductive ideas; prescriptive, listing ...
Read More

“Sacred cows make the best hamburger”*  #1- Benchmarking

“Sacred cows make the best hamburger”*  #1, Benchmarking *Mark Twain “The process of comparing one’s business processes and performance metrics to ...
Read More

Cargo Cult Marketing

I wrote ‘Cargo Cult Marketing’ after a business trip to Australia in the late 90s and it struck me as ...
Read More

Identity Crisis at Yahoo

When senior Yahoo executives gathered at a San Jose hotel for a management retreat in the spring of 2006, there ...
Read More